• Kevin

Customer Service is NOT a Blood Sport

Updated: Feb 14, 2020


It was on this date in 1940 that SIr Winston Churchill declared to the British House of Commons "I have nothing to offer but blood, toil, tears and sweat". It was his first speech as Prime Minister after the resignation of Neville Chamberlain just after the outbreak of World War II. His new appointment was not without opposition. Although he was fully qualified after serving in the Ministries of Defence, Munitions, Air, and War there was an epic failure at Gallipoli. It was not Churchill's "finest hour". As a result he was awarded an extended "time out" from the British Government. With Hitler and the Nazi War machine setting their targets on the British Isles, there were few options. Churchill delivered. He inspired the citizens of the crown with his fiery speeches. The new Prime Minister managed meager military resources with uncanny precision and a great deal of luck. His dramatic negotiations with, at times, reluctant Allies ultimately resulted in a collaboration that overwhelmed the German forces in 1945.

I'm pleased to be the recipient of so many positive reviews by my customers as rated by Thumbtack. I'm not quite to the point of offering each of my clients my "blood, toil, tears and sweat" as Churchill told the House of Commons. I've spent too many years as an educator to understand the perils of expending that many resources toward student success. What my customers do get is a huge dose of toil and sweat. I hope you don't mind if the blood and tears remain in my full possession for the duration of our collaboration. Each one of my clients receives more value for their experience than they invest. You should be wary of service providers that "over-promise". Most likely they promise the moon with their space ships too far from the launch pad. The more that service providers are specific with their proposals, the more comfortable the consumer should feel. So I don't mind the questions about the nature of the services that I offer. I do not worry about customers that are "picky". When the boundaries of the victory are more precise then the path to the "win" is easier to travel. It is a philosophy of which I am certain that "Winnie" would have been proud.

Sir Winston Churchill, British Prime Minister

#History #customer #Service #Client #British #Promise #blood #sweat #tears #toil #victory #success

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